GDPR policy

Routes from Chisinau to Europe

  • The website ensures the protection of the fundamental rights and freedoms of individuals, in particular the right to the protection of personal data, in accordance with the European Regulation known as “GDPR”.
  • “Personal data” means any kind of information relating to an identified or identifiable individual. An identifiable individual is a person who can be identified, directly or indirectly, in particular by using an identifying element such as: name, identification number, location data, online identifier or elements specific to his / her physical, physiological, genetic, psychic , economic, social or cultural.
  • The site has access to the following user data, once they give their consent: name, surname, e-mail address, phone number.
  • These personal data collected by the site are stored safely and are not processed for any purpose other than that expressly provided by the site (reservation, booking check, passenger transport, parcels, vehicle rental) as well as statistical purposes; or marketing.
  • If the site user requests one of the services provided by Alverstur, then the provision of personal data is made in order to execute the service / services requested and is processed by the firm for this purpose, as well as for statistical or marketing purposes.
  • The legal basis of the data processing is the creation of the opportunity to offer the clients the requested services in the field of activity of the company, in the online environment.
  • The company is not authorized to transmit to third parties the personal information and data referred to in point 3 except for the purpose specified in point 4.
  • The company receives personal data such as name, surname, email, phone number and collaborates with Google Analytic, Google AdWords and Facebook Ads for the delivery of commercials (commercials) for marketing purposes.
  • Personal data is processed legally, fairly and transparently to users and customers. These data are limited to being appropriate, relevant, and limited to what is required by the purposes for which they are processed.
  • Personal data is kept in a form that allows users to be identified for a period that does not exceed what is required to meet the purposes for which data is processed. Keeping them unlimited is only for statistical or marketing purposes.
  • The User has the right to withdraw at any time the consent to the collection and processing of personal data. Withdrawal of consent does not affect the lawfulness of the processing performed on the basis of the consent given prior to its withdrawal.
  • The company may provide the user / customer with information on the actions taken on the data upon a request from him / her without undue delay and within a maximum of 1 month from receipt of the request. This period may be extended by 2 months when the situation so requires, taking into account the complexity and number of applications.
  • The user / client has the right to request, with respect to personal data, access to, rectification or deletion, restriction of processing. At the same time, the user / client has the right to oppose the processing, but also the right to data portability, in accordance with the GDPR. (“The right to data portability -> The user / client has the right to receive the personal data that concern him and which he has provided to the operator in a structured format, currently used and readable automatically and entitled to transmit this data to another operator without any obstacles from the operator to whom personal data has been provided. “).
  • Users are aware of the fact that there is an automated decision-making process that includes the creation of profiles (Facebook Ads, Google Analytics and Google AdWords), which consists in creating avatars (people with common interests, taken together) for the delivery of advertisements to a targeted group of people (relevant information on the logic used and the importance and expected consequences of such processing for the data subject).
  • The user / customer has the right to obtain from the company a confirmation that they process or not personal data that concern him / her. In the affirmative, the user / customer also has the right to access the data, as well as various other processing related information, upon request.
  • The user / client has at all times the right to oppose the processing of the data